James O. (Jim) Robertson

3053 South Shadywood Way 

West Valley City, UT  84119 

(801) 503-2139 (cell)

 

 

Objective:              To apply my experience, education, and leadership skills to a progressive position within a progressive pharmaceutical ,medical device company.  Preferably in the fields of customer care & satisfaction, and/or quality assurance / quality control.

 

Summary:              Over 15 years of well rounded education and experience in the fields of quality control / quality assurance, and customer service in the pharmaceutical, medical, and information technology fields. 

 

Experience:       Myriad Genetic Laboratories                                                                         Salt Lake City, UT

                            Reagent Lab Technician                                                                                      March 2010 to Oct 2013

·         Prepared/QC daily reagents for use in various stages of PCR testing.

·         Made and QC’d all oligonucleotide components used in testing for BRAC1 and BRAC2 DNA sequences.  Achieved a 97%+ quality score on all tested reagents I made that were used in APC, HN, Single and Multiple Amplicon testing.

·         Developed ways to streamline reagent process to decrease turnaround time in lab by 24-36 hours while maintaining 95% or above on all quality scores associated with my work.

·         Assisted Development Tech Engineering dept to assess issues with low quality scores due to insufficient testing by outside laboratories.  Was able to help pinpoint low quality scores to an outside vendor changing their QC process which in turn affected the quality score of the reagents made at Myriad with their product.  This helped save the lab over $50,000 in labor costs associated with retesting certain OLG reagents.

 

 

 

 

Cephalon Inc.                                                                                                           Salt Lake City, UT

                            Warehouse Operator                                                                                        Sept. 2004 to Oct. 2008

·         Ensured that raw materials needed for manufacturing process were staged according to FIFO.

·         Developed and implemented a spreadsheet program to track on a daily basis the API used in production.

·         Assisted manufacturing and QA/QC personnel who needed access to material stored in DEA vaults.

·         Labeled shipping cases for transport of finished product to US and European locations.

·         Cleaned warehouse on daily basis.

·         Completed all necessary electronic inventory transactions and notified necessary personnel if any discrepancies were found.

·         Verified co-workers inventory data for possible errors or miscalculations.

·         Assisted in placing all rejected material in appropriate locations for destruction.

·         Audited DEA vault logbooks for errors and notified appropriate personnel if corrections or changes needed to be made to a specific entry.

·         Inspected warehouse equipment on daily basis to ensure safe operation.

·         Assisted other departments or warehouse shifts as needed.

·         Performed above duties on 2^nd shift with little or no supervision.

·         Coordinated warehouse task timeframes with second shift personnel, including management, to ensure prompt access to the DEA vaults to minimize wait time.

 

  AmeriPath, Utah                                                                                                Salt Lake City, UT

                              Client Services Coordinator                                                                             Aug. 2003 to Mar‘04

·         Contacted local and national accounts (such as hospitals, clinics, physician offices, and other various medical facilities) to resolve issues ranging from satisfaction of turnaround times, insurance or client billing concerns, to exploring how to mutually grow business.

·         Collected information from a variety of sources to develop trends analysis reports that would identify strengths, weaknesses, opportunities, and threats in the marketplace.

·         Worked in conjunction with the Quality Control Unit to identify and resolve internal issues that could result in safety or procedure violations.

·         Traveled a minimum of 2 days per week to visit with local clients and establish good working relationships.

·         Coordinated educational events and workshops locally with hospitals and physicians providing all in attendance with required and accredited ongoing medical training and certification.

·         Developed Ameripath’s Client Services Manual for distribution at facilities in Utah and Arizona.

·         Worked closely with local and regional sales representatives to develop marketing plans.

·         Assisted in the training of couriers and cover their routes when necessary.

·         Routinely met with physicians and office staff to discuss ways of improving service and to keep them informed of any changes to our service.

·         Provided physicians with additional information on detection of certain diseases by methods used at our laboratory facility.

 

 

   Discover Financial Services                                                                                Salt Lake City, UT

   Account Manager                                                                                              Feb. 2002 to Aug. 2003

·         Performed daily routine of contacting Discover Card Members to notify them of beneficial terms and services associated with their Discover Card.

·         Would demonstrate to customers the process of transferring and consolidating existing debts and balances with other accounts to their Discover account.

·         Compared other rates Card members were receiving with ours to demonstrate savings.

·         Transferred over $1,000,000.00 from other accounts to Discover Financial since beginning of employment.

·         Resolved other customer service issues as necessary.

 

 

              Fatpipe Networks              Salt Lake City, Utah

              Account Executive              Aug. 2000 to Dec. 2001

 

·         Planned, coordinated and directed an advertising campaign for each of our regional Product Resellers to introduce our technology to their clients.  This was accomplished by scheduling joint sales calls, postcard mailers, and product demonstrations at various trade shows.

·         Assisted subordinates and supervisors in identifying and resolving issues with customers such as product purchasing, sales contract length and terms, along with various technical concerns involved with implementing our product into a company’s WAN and LAN network.

·         Conferred with Product Resellers to determine advertising requirements and budgetary limitations.

·         Helped in preparation of Internet based demonstrations, technical conference calls between customers and our engineering team, and establishing a protocol for product evaluation.

·         Utilized knowledge of customer needs to determine which of our product(s) would offer the best solution for their network at a cost agreeable to the customer.

·         Presented technical issues associated with our product our customers identified immediately to our engineering team for a quick and timely response.

·         Acted as liaison between our regional sales managers, Resellers, customers, and corporate headquarters to provide information and answers to questions in a timely manner.

·         Executed daily plan to maintain VAR and customer relationships.  This included updating our clients on existing products, changes in software, and turning over potential sales leads to Resellers for fulfillment.

·         Worked extensively with companies such as AT&T, Worldcom, XO Communications, and Qwest to identify customers and act as a liaison between their sales representatives and our local Reseller for order placement.

·         Excellent track record of order fulfillment and customer satisfaction.

·         Maintained daily activity records and produced reports for senior management.

·         Responded to written and telephone requests for product information, trade show attendance, and product demonstrations.

·         Contributed to all aspects of customer service and sales cycles.

·         Responsible for generating over $75,000.00 in sales with minimal product return.

 

              TheraTech Inc. / Watson Labs, Utah              Salt Lake City, Utah

              Quality Assurance Auditor              Dec. 1994 to July, 2000

·         Inspected products manufactured or processed by private companies for use in production to ensure compliance with FDA, DEA, cGMP, and company specifications.

·         Consistently met or exceeded sampling and auditing daily, weekly, and monthly goals.

·         Sampled, inspected, and inventoried API for all manufactured products.

·         Maintained QA retain inventory for all raw materials, finished product, and API’s.

·         Investigated and wrote deviation reports for raw, intermediate, and finished materials, sampling and inspection methods, and receipt discrepancies.

·         Examined company raw material and production records to secure such information as size and weight of components and the results of quality tests.

·         Assisted process technology engineering group on sampling and inspection sections of new equipment and production IQ / OQ’s. 

·         Established a successful method of sampling raw, intermediate, and finished product for timely release and assisted in writing of sampling Standard Operating Procedures for each component.

·         Inspected intermediate and finished product in order to determine compliance with production record specifications.

·         Audited and reviewed production batch records for errors in documentation and calculations.

·         Performed audits of potential vendors to ensure they would satisfactorily meet company compliance standards.

·         Evaluated company's quality control system, shipping, and packaging facilities for DEA and FDA compliance.

·         Contributed to all aspects of production support including assisting in packaging of finished products when manufacturing manpower was minimal.

·         Prepared and submitted samples of product to FDA laboratory for additional testing as indicated by department procedures.

·         Responsible for maintaining goal of sampling all non-API components within two days of receipt.

·         Executed daily operation of in process testing and provided immediate reports of findings to production supervisory personnel.

·         Performed monthly environmental monitoring of entire facility and prepared final reports of findings for the QA/QC and Facilities management groups.

·         Scheduled and delivered clinical trial batches of product with the University of Utah Medical Center.

·         Successfully handled all QA inspection and sampling responsibilities of second and weekend shifts with little or no supervision.

 

 

 

Additional

Experience

·         Coached high school football at East Carbon High School during the 1989 season.  Assisted in developing high school player’s abilities using techniques I learned from the University of Utah and College of Eastern Utah football coaching staffs.  Developed weekly game plans and daily practice plans to help ensure players had a positive and rewarding experience along with learning valuable lessons in team building, self discipline, and self motivation to help them succeed in other endeavors.

 

·         Maintained operations at KOAL radio station in Price, Utah on second and third shifts for 2 years between 1987 and 1989.  This included broadcasting EBS messages during a 1988 earthquake. Daily duties included scheduling network news updates on an hourly basis, and programming paid advertisements from local businesses.  Also coordinated and broadcasted local high school football and basketball games during their respective seasons.   This included both home and away games.

 

·         Coached youth soccer for Kearns West Wind Soccer League.  Coached a group of Under 8 players for two seasons before league disbanded.  Team was made up of 14 players who had not been chosen by other teams.  Organized practice schedules and game plans. Worked with parents on treat schedules for half time and post game player treats.  Team finished with 15 wins and 1 loss winning their age division.  Six players from team were chosen to go on to Comp League teams for following season.  Worked with league officials to coordinate annual sign up days, uniform selection, coaching clinics, rules committee meetings, and player safety standards.

 

·         Worked voluntarily with local charity organizations such as the East Carbon Rotary Club to help with their annual Easter Egg Hunt and Christmas Program for local youth along with various other annual charity functions.   

 

Education:              College of Eastern Utah              Price, Utah

              A.S. General Studies              1989

 

              University of Utah              Salt Lake City, Utah

              B.S.  Political Science              1992

 

References:              Dr. Norman A. Mazer 

              Former Vice President and Senior Reseach Fellow Clinical Reseach,

Watson Labs, UT

              (774) 279-0011 (cell)

             

              Mr. Mark Ludwig,

              Sr. Vice President

              OC Tanner Co.  Salt Lake City UT

              (801) 486-2430

 

              Duane E. Padilla

              Realtor, Coldwell Banker

              Salt Lake City, UT

              (801) 759-2677

 

              Additional References Available Upon Request